Frequently Asked Questions (FAQ)
Welcome to ASTRD SHOP! We’re here to answer your questions about our shirts, t-shirts, and pants.
- What is the return policy for items purchased from your store? • We accept returns within 30 days of purchase, provided the item is in its original condition with tags attached. Please refer to our Returns & Exchanges policy for more details.
- Do you offer international shipping? • Yes, we offer international shipping. Shipping fees and delivery times may vary based on your location. Please check our Shipping Information page for more details.
- Are your shirts, t-shirts, and pants available in different sizes? • Absolutely! We offer a wide range of sizes to accommodate various body types. Please consult our Size Guide for detailed measurements.
- Can I customize or personalize the items I purchase? • At this time, we do not offer customization services. Our products are sold as displayed on our website or in-store.
- How do I care for the clothing I buy from your store? • Care instructions can vary by product, so we recommend checking the care label on the item. In general, we advise following common clothing care practices such as washing in cold water and avoiding bleach for longer-lasting garments.
- Do you have a loyalty or rewards program for frequent shoppers? • Yes, we have a loyalty program! Join our Rewards Club to earn points with every purchase, which can be redeemed for discounts on future orders.
- Are your products ethically sourced and sustainable? • We strive to work with suppliers who prioritize ethical and sustainable practices. For more information, please read about our Sustainability Commitment on our website.
- How can I contact customer support if I have more questions? • You can reach our customer support team by emailing contact@changshop.store or calling our customer service hotline at +1 2525070491. We’re here to assist you with any inquiries you may have.
- Do you have a physical store, or is it an online-only shop? • We have both! You can visit our physical store at 30 N Gould St Ste R Sheridan, WY 82801, United States or shop online at our website, https://changshop.store/.
- What payment methods do you accept?
- We accept various payment methods, including major credit cards, PayPal, and more. For a full list of accepted payment methods, please visit our Payment Options page.